Frequently Asked Questions
1) What exactly does MPower do?
2) Can MPower supply a battery for my application?
3) Can MPower supply cells for my application?
4) I want to use the latest technology batteries in my product. Can MPower provide these?
5) Can I buy batteries, chargers, accessories or components directly from MPower?
6) Can MPower provide a price and delivery quotation for the following standard batteries?
7) Can MPower design a prototype for my application?
8) I only need a few batteries for a project I am working on. Can MPower supply these?
9) Can you make me a battery for my new submarine?
10) Does MPower just supply batteries?
11) I have already developed a battery for my application. Can MPower manufacture it for me?
12) Can MPower sell me a replacement battery for my appliance or application?
13) Can MPower provide replacement batteries for XXXX branded products?
14) Can MPower design a custom cell for my application?
15) A new supplier has been suggested for the cells to be used in my product, Can MPower use these cells?
16) Can MPower provide performance information about XXXX class of batteries?
17) Can MPower provide detailed performance characteristics for XXXX cell technology?
18) Can MPower provide technical advice to solve a problem I have with my battery application?
19) Can MPower provide me with a copy of XXXX battery standard?
20) Can MPower provide me with a copy of the Material Safety Data Sheet (MSDS) for XXXX batteries?
21) Does MPower refurbish batteries?
22) Where can I buy "MPower" branded batteries?
23) Where are the MPower facilities?
24) Where is my nearest sales office?
25) Can you please exchange links with my Web site?
Answers
1) What exactly does MPower do?
We design and manufacture custom battery packs and battery systems to the customer's requirements for portable power applications. We also provide ancillary power equipment such as chargers, controllers, analysers and test equipment.
2) Can MPower supply a battery for my application?
Yes. MPower has wide experience with batteries for many applications and we can most likely provide a suitable battery for you.
Go to our Quotation Page to let us know your requirements and we will make you an offer.
3) Can MPower supply cells for my application?
No. MPower neither manufactures nor sells energy cells. We are custom pack suppliers.
We do however procure cells on behalf of our customers for use in the packs we make for them.
4) I want to use the latest technology batteries in my product. Can MPower provide these?
Yes. MPower is not tied to a particular technology or vendor. If it exists - we can supply it.
5) Can I buy batteries, chargers, accessories or components directly from MPower?
Unfortunately, if you are a consumer, or a dealer, the answer is No.
MPower is a design and manufacturing company providing custom batteries and related products exclusively for OEM customers (Original Equipment Manufacturers). We do not supply the wholesale or retail markets.
6) Can MPower provide a price and delivery quotation for the following standard batteries?
MPower is a service company. We do not sell or hold stocks of standard battery and power management products, however if you wish MPower to act as your purchasing agent we will be pleased to negotiate a contract for providing this service.
This normally applies for high volume purchases only.
See the Sourcing Page for more details.
7) Can MPower design a prototype for my application?
Yes. MPower's design group is set up to do just this.
Contact our Technical Hotline and we will explain what we can do for you.
8) I only need a few batteries for a project I am working on. Can MPower supply these?
If they are "specials" with a custom specification, please be aware that our business is providing design services for which a charge will be made.
Go to our Quotation Page to let us know details of your requirements.
If the requirement can be satisfied with standard "off the shelf" batteries, please note that we do not sell or hold stocks of standard battery products. See 6) above.
We suggest you contact your local wholesaler or retailer for standard products.
9) Can you make me a battery for my new submarine?
No - But we do make batteries for everything from mobile phones to electric vehicles and emergency power supplies with capacities up to 100kWh and power outputs up to 250kWatts.
Now - About that submarine. Give us a call in a couple of years and we will see what we can do.
10) Does MPower just supply batteries?
No. MPower can supply complete solutions for your power needs, from batteries to chargers and test equipment.
11) I have already developed a battery for my application. Can MPower manufacture it for me?
Yes. MPower has facilities for high and low volume production.
If the volumes justify it, we can also provide automated production lines for producing the product.
12) Can MPower sell me a replacement battery for my appliance or application?
No. MPower does not sell retail batteries.
13) Can MPower provide replacement batteries for XXXX branded products?
No. MPower only supplies the Original Equipment Manufacturer (OEM).
Any Intellectual Property (IP) developed by MPower for the customer becomes the property of the customer and MPower does not retain any rights to use the customer's IP.
We do not supply replacement or equivalent battery packs in competition with our customers.
14) Can MPower design a custom cell for my application?
No. MPower uses standard cells to construct custom battery packs. We can perhaps design a pack to suit your needs. Why not give us a call at +44(0)1382 400040 or use our Query form.
15) A new supplier has been suggested for the cells to be used in my product, can MPower use these cells?
Yes. MPower is independent of cell suppliers and is free to use the most cost effective solutions. We do however carry out product and vendor qualification to ensure the components we use meet their claimed design specifications before a new supplier is adopted.
16) Can MPower provide performance information about XXXX class of batteries?
We try to provide as much information as possible on the Technology Pages of this web site but MPower's business is supplying custom battery packs.
Data sheets for standard battery types should be obtained directly from the relevant manufacturers.
17) Can MPower provide detailed performance characteristics for XXXX cell technology?
As above - we try to provide as much information as possible on the Technology Pages of this web site.
More in depth information will usually be provided as part of our Design Services.
See also 18) below.
18) Can MPower provide technical advice to solve a problem I have with my battery application?
Yes. MPower's business is providing technical consultancy and manufacturing services. Our free help lines are however intended only for business enquiries, unless your query is associated with a design or production contract, there is normally a charge for consultancy services. See Design Services.
Note: We try to provide as much helpful information as possible on this web site but we do not have the resources to answer enquiries about individual technical problems on a free of charge basis nor do we solicit such business.
19) Can MPower provide me with a copy of XXXX battery standard?
MPower does not hold copies of all the battery standards. These are should be available from the issuing organisation or from your local library.
See Battery Standards for a list of standards and standards organisations.
20) Can MPower provide me with a copy of the Material Safety Data Sheet (MSDS) for XXXX batteries?
Material Safety Data Sheets are specific to particular batteries or cells and only the manufacturer of the cells knows the material content.
This information can only be obtained from the manufacturer concerned.
See MSDS for an example of a typical data sheet for Lithium cells used in mobile phones.
21) Does MPower refurbish batteries?
No. We only manufacture new batteries.
Note: the failure rates on our batteries are so low that none of our customers has ever requested refurbishment.
22) Where can I buy "MPower" branded batteries?
MPower only makes batteries for OEM customers and these batteries normally carry the branding of the customer concerned.
23) Where are the MPower facilities?
MPower operates from a modern manufacturing facility in Dundee Scotland, but has sales offices in mainland Europe and North America.
Click on the Map to see how to find us.
24) Where is my nearest sales office?
You will find contact details on our Contacts Page.
25) Can you please exchange links with my Web site?
We have no objections to anybody linking to the MPower Web site and we are flattered by offers to exchange links, however you probably noticed that we have no external links on our site, not even to suppliers or customers.
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